I´m having difficulties on how to reply to the journalists requests. What should I do?

We are more than happy to provide you with some guidance and help so that you will feel more confident when sending your comments to the journalists, and to help you to improve your chances of getting featured...

My Token isn't working. What should I do?

If your token is not working, it is because it expired or you requested a new password and forgot about it...

How do I log into my account?

On the main menu, click/tap on Log In...

I received an email with the subject: "GuidedPR - List of Matches". What do I do?

You will receive emails according to your choice (once a day, twice a week or three times a week)...

What are the benefits of being featured in the media?

Not many small business owners can get themselves noticed by the media, so if you manage to be featured, you must be doing something right...

How do I reset / update my password?

You have to visit https://journalist.guidedpr.com/ then click on “Forgot Password” and follow the instructions we will send to your email...

credentials password reset
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How do I change my photo?

1 - **Log into** your account using your username and password...

How do I request a refund?

You can request a refund of a completed payment by sending our financial department an email You can request a refund up to 7 days after you've paid for your plan..

payment refund
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Do I get a discount if I pay in full?

Absolutely. Discounts are always a good way of saving money when we most need it...

How do I manage my notification settings?

Sorry, at the moment we do not have this feature, yet. But we are working to improve your experience, and it will be implemented shortly...

I can't find a specific keyword related to my industry. Can I add a new Keyword?

Absolutely. Just type the new keyword on the required field and the system will save it automatically...

I am already a customer of a paid plan. Can I register for the Starter plan?

Sure, however, being a client of a paid plan means that you will have more benefits than the Starter Plan, so we don't see any advantage in it as the benefits are not cumulative...

What type of photos can I upload?

Here are some tips on what kind of photo is appropriate to upload...

What are "Keywords", and why do I need to add them to my profile?

Whenever you search for something on the platform, you type **keywords** that tell the platform what to search for...

Where can I find the deadline in the enquiries?

Deadlines are displayed in the top paragraph of enquiry emails...

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