How long should I wait before responding to a request?
If you're able to provide what's needed in the brief then it's best to respond as quickly as possible...
Are there benefits from replying early?
The sooner you respond, the more chance you have of getting in front of the journalist before other respondents do...
Should I follow up my reply?
There is no need to follow up...
I´m having difficulties on how to reply to the journalists requests. What should I do?
We are more than happy to provide you with some guidance and help so that you will feel more confident when sending your comments to the journalists, and to help you to improve your chances of getting featured...
How do I change my payment card details?
If you need to change the card you are using to make payment for your subscription please follow these steps...
How do I change my photo?
1 - **Log into** your account using your username and password...
How do I increase my changes of being featured in the media?
You can increase your chances of being featured by following some tips...
How do I log into my account?
On the main menu, click/tap on Log In...
I want to get featured for relevant media. What should I do?
It depends on what your expectations are about "the relevant media"...
How do I add, edit or remove an email address on my account?
You need to follow the steps provided...
How do I edit my account settings or profile?
1 - Log into your account...
How do I deactivate or delete my account?
To deactivate or delete your account, you will need to contact us...
Can GuidedPR deactivate or delete my account?
Yes, we can! ...
What type of photos can I upload?
Here are some tips on what kind of photo is appropriate to upload...
I didn't receive an email confirmation, what do I do?
If you did not receive your email confirmation, you should either check your Spam folder or please Contact Us, and we will check it out for you. You should get a response from us within 24 hours.
Why was my debit or credit card declined?
There are a few reasons why your card payment may not have gone through...
I am already a customer of a paid plan. Can I register for the Starter plan?
Sure, however, being a client of a paid plan means that you will have more benefits than the Starter Plan, so we don't see any advantage in it as the benefits are not cumulative...
What are "Keywords", and why do I need to add them to my profile?
Whenever you search for something on the platform, you type **keywords** that tell the platform what to search for...